Legal
Last updated: December 4, 2024
Your partnership agreement with Optimal Health. We've written these terms to be clear and fair - here's what we both agree to.
Here's the essence of our agreement. We encourage you to read the full terms, but these are the highlights:
Your Wellness Partner
We provide tools and insights to support your health journey - but we're not a replacement for medical professionals.
Your Data, Your Control
You own your health data. We process it to provide the service, but you can export or delete it anytime.
Responsible Use
Use the platform for its intended purpose. Don't harm others or abuse our systems.
Fair Billing
Subscriptions renew automatically. You can cancel anytime and keep access until the period ends.
By creating an account or using Optimal Health, you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use the service.
We may update these terms from time to time. When we make significant changes, we'll notify you via email and give you time to review before they take effect. Continuing to use the service after changes means you accept them.
Optimal Health is a comprehensive wellness platform that helps you track, understand, and optimize your health:
Track sleep, recovery, nutrition, hydration, supplements, and symptoms. Integrate with WHOOP, Oura Ring, and Apple Health.
Personalized insights and recommendations from Lyv, our AI health coach, based on your unique health data.
Book appointments with practitioners and access equipment like hyperbaric chambers, red light therapy, and cryotherapy.
Upload lab results, track biomarkers over time, and discover correlations between your health metrics.
To use Optimal Health, you need to create an account. Here's what we need from you:
You may only have one account per person. Multiple accounts may be suspended or terminated.
Help us keep Optimal Health a positive, safe platform for everyone. You agree not to:
Our platform provides educational information and personalized insights based on your data. However:
By using the service, you acknowledge that you understand these limitations and assume responsibility for your health decisions.
We offer various subscription plans and credit packages. Here's how billing works:
Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date.
We'll give you at least 30 days notice before any price increases. You can cancel before the new price takes effect.
Cancel anytime. You'll keep access until the end of your current billing period. No partial refunds for unused time, but you're not charged again.
If a payment fails, we'll try a few times and notify you. Your access may be suspended until payment is resolved.
All health data you provide remains yours. You grant us a limited license to store, process, and display it to provide the service. This license ends when you delete your account.
The Optimal Health platform, including its design, code, algorithms, and content, is our intellectual property. You may not copy, modify, or reverse engineer any part of it.
We may use aggregated, anonymized data (that cannot identify you) to improve our AI algorithms and services. This anonymized data is not considered your personal data.
If you provide suggestions or feedback, we may use it to improve the platform without any obligation to you. Don't share ideas you want to keep confidential.
Delete your account through Settings > Account > Delete Account, or email support@optimal-os.co. Your data will be deleted according to our Privacy Policy.
We may suspend or terminate accounts that violate these terms, engage in fraud, abuse other users, or if required by law.
We work hard to provide a reliable, helpful service, but we need to set some expectations:
The platform is provided "as is" without warranties of any kind. We don't guarantee accuracy of data, uninterrupted service, or that it will meet all your needs.
To the maximum extent permitted by law, we're not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you've paid us in the 12 months before the claim, or $100, whichever is greater.
You agree to indemnify us against claims arising from your use of the service, violation of these terms, or infringement of others' rights.
These terms are governed by the laws of the United Kingdom. You agree to the exclusive jurisdiction of the courts of England and Wales.
Before taking legal action, please contact us to try to resolve any disputes informally. We're committed to fair resolution and will work with you in good faith.
Questions about these Terms? We're happy to help.
legal@optimal-os.co
support@optimal-os.co
Optimal Health Ltd.
London, UK
By creating an account or using Optimal Health, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have questions, please contact us before signing up.
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